Terms & Privacy

This page exhibits the Terms of Use and Disclaimer under which you may use this website (The Petit Pelican Website”). Use of the The Petit Pelican Website will constitute your acceptance to these terms of use / disclaimer (Terms”).

If you do not wish to be bound by these Terms, please do not proceed with browsing the The Petit Pelican Website. The Petit Pelican (“The Petit Pelican”, “we”, “us” or “our”) may modify these Terms and other content displayed on the The Petit Pelican Website at any time without notice.


1.1 Your statutory rights shall remain unaffected and in full force and effect by these Terms, and except in accordance with these Terms all purchases are non-exchangeable and non-refundable.

1.2  All products sold by us are non-transferable for commercial purposes. We shall have the sole discretion to decline any order for credit reason or otherwise.

1.3  We attempt to ensure that information on the The Petit Pelican Website is current, complete and accurate. Yet, such information may be outdated, incomplete and inaccurate. We make no representation as to the timeliness, completeness or accuracy of any information on the The Petit Pelican Website.

1.4  In any case of dispute, the decision of The Petit Pelican shall be final.


2.1  All logos, taglines, product ideas, copyrights and intellectual property rights of The Petit Pelican belong to us, you must not use any of those for any purpose without the prior approval of The Petit Pelican.

2.2  The The Petit Pelican Website retains all title and interest (including copyrights, trade marks, patents, logos, taglines, product ideas, and intellectual property rights) in all content (including without limitation all texts, publications, images, graphics, designs, audios, videos, software or any other form of material (“Website Information”)) on the The Petit Pelican Website. You must not, without limitation, copy, modify, transmit, distribute, display, publish, license, reorganize, gather or prepare derivative works, either wholly or in part, any Website Information without the prior approval of The Petit Pelican.

2.3 The Petit Pelican Website is made available to you for your own personal, internal and non-commercial purposes, given that you:

  • do not amend or otherwise use the Website Information without our permission;
  • do not use independently the text that accompanies graphics;
  • accompany all copies with the word “The Petit Pelican” and accredit the The Petit Pelican Website as the information source for attribution; and
  • ensure the individual, if any, whom you furnish the Website Information is notified of these Terms.

2.4  Save as aforesaid, The Petit Pelican encourages and allows linking to pages of the The Petit Pelican Website. If you intend to create such link from another website to facilitate access to the The Petit Pelican Website, please inform us via email. All links must be accompanied with the word “The Petit Pelican” and that the The Petit Pelican Website must be accredited as the information source. We reserve the right to prohibit any such link at any time.

2.5  You agree not to use the The Petit Pelican Website in any matter that is unlawful or may infringe the operation of the The Petit Pelican Website. We may, at any time, amend or deny access to The Petit Pelican Website.

2.6  We do not guarantee that the use of the The Petit Pelican Website will not cause damage to any property.

2.7  Some of our platforms allow you to post comments. The Petit Pelican has the right to utilize or delete comments posted by you and on all platforms.


3.1  All Website Information is for indicative purposes only. Ordered product(s) may vary from the images or descriptions shown on the The Petit Pelican Website.


4.1  You can choose to view the The Petit Pelican Website in multiple currencies. At checkout, the currency you'll be paying will be denominated in Hong Kong dollars.

4.2  Prices shown at checkout are honoured at the time your order is submitted with us online. Despite our best efforts, we cannot guarantee that the prices are free of errors and reserve the right to revise any inaccuracies, if any.



5.1.1  We accept payments via bank transfer (for Hong Kong customers only) and PayPal.

5.1.2  If you select payment by bank transfer, payment must be made within 3 calendar days; otherwise order will be cancelled automatically. You must notify us as soon as practicable upon payment and submit your i) bank-in slip and ii) order reference number via email at care@thepetitpelican.com as soon as practicable for our issue of order confirmation email. Please keep the bank-in slip for future verification.

5.1.3  If you select payment by PayPal, you confirm that the PayPal account, credit card or debit card used belongs to yourself or that you are authorised by the owner to use it. We will not accept responsibility for any postponement in delivery or non-delivery if the issuer of your card refuses to honor the transaction.


5.2.1  Once you have placed an order on the The Petit Pelican Website and made your payment, you will receive an order confirmation email as our acknowledgment of your order, such email does not form an endorsement of your order. Your order is endorsed and accepted when you receive a dispatch notification email to confirm that your order has been dispatched for delivery.

5.2.2  All orders are subject to final availability of products. We reserve the right not to accept any order at our sole discretion for any reason, for example shortage of supply and product quality below our standard. We will notify you by phone or email as soon as possible in an event that your order is unable to be fulfilled.


5.3.1  The majority of orders delivered to Hong Kong shall be handled by our selected carriers, Hongkong Post or S.F. Express. For international delivery, please contact us for further information on delivery fee and time.

5.3.2  Expected delivery time to Hong Kong is normally 7-10 working days upon your receipt of order confirmation email, or you will be furnished an expected delivery period if certain items require additional processing by our external suppliers. We will make our best efforts to reach these estimates but cannot guarantee that such estimates must be met.

5.3.3  You need to sign a delivery confirmation when the parcel is collected and by doing so, you accept the ownership and responsibility for products delivered from that moment on. If the recipient is not the original purchaser, you accept such signature as an evidence of delivery and fulfillment of your order. We shall bear no responsibility for any special arrangements made between you and the delivery company, if any.

5.3.4  You may be invoiced for extra delivery and administration fee shall additional costs incurred, for instances alterations of recipient address / parcel refusal by recipient / return of parcel to us / redelivery, unless otherwise arranged.

5.3.5  We shall use our best endeavours to deliver your products to the address specified by you, but we shall not be liable, either wholly or in part, for any delay or non-delivery for causes beyond our reasonable control, including without limitation Force Majeure.


6.1  The The Petit Pelican Website may provide you with links to third party websites. We have no responsibility for the content or opinions expressed in such websites, which are governed by the terms and conditions and privacy policies of those related providers, if any.

7.1  Should there be any inconsistencies or conflicts between the English and other languages versions of these Terms, the English version shall prevail.


8.1  These Terms shall be governed by the Laws of the Hong Kong Special Administrative Region. You and The Petit Pelican agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any disputes arising for or in relation to these Terms.